« Innovation, Empathy, and the Internet, part 2 | Main | How about a Sound and Smell Tasting session? »


TrackBack URL for this entry:

Listed below are links to weblogs that reference Empathy and the Business of Innovation:


Thanks for posting Diego. When I read that the economy will be controlled by "consumers and the corporations who empathize with them" that sounds right to me, but the implementation of that seems harder to grasp (especially when I read the rest of the bweek section). But I wonder: who is responsible for design, and thus who is responsible for empathy? The easy answer is everybody and the scary answer is nobody. The ODMs and Contract Manufacturers seem to think they are responsible for innovation, but consumers don't even know who they are. I recognize the bias of these articles and this comment is consumer electronics, but is it different for other CPG, durable goods, or enterprise-focused products? As a consumer, who am I talking to and who is really listening?

Verify your Comment

Previewing your Comment

This is only a preview. Your comment has not yet been posted.

Your comment could not be posted. Error type:
Your comment has been saved. Comments are moderated and will not appear until approved by the author. Post another comment

The letters and numbers you entered did not match the image. Please try again.

As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

Having trouble reading this image? View an alternate.


Post a comment

Comments are moderated, and will not appear until the author has approved them.